Waiting for the taxi

admin Denmark 2015 5 Comments

After a somewhat disconcerting previous evening where a Qantas staff member told me that I would have to ship my bike via Qantas Freight and arrange this at 5am this morning, I am finally ready and calm 😜. The 5am call yielded no outcome as they didn’t open till 7. Thanks very frick’n much. A follow up call to Qantas yielded a more sensible response which was that I could just check the bike in as extra luggage. Mind you when I originally booked the flights, they told me the bike was included… This story changed when I tried to check in online.

When you have a name like mine, ie. with a space in it, it appears to cause some companies a great deal of trouble because they don’t believe that names should have spaces and so their booking system simply takes them out. So when you try to use their you beaut online check in system, you don’t get very far because the name on your booking doesn’t match the name you enter from your passport. Clever I must say. It kept telling me that I had made a mistake… So I am just going to check in the old fashioned way. Often the best.

Comments 5

  1. Glenn Russo

    Sorry to hear there was some confusion/stress so close to leaving mate. It amazes me how “service” companies don’t know how to give good service. I guess it’s the cost cutting/outsourcing that drives quality down. I checked your blog when I got the email but there was only a photo at first. After that we were really busy packing and finishing up in Italy then in transit for what seems like 3 days (actually ~1.5).

  2. Laurene

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